Privacy Policy

This policy describes how we collect, store and use the personal information that users enter on the Excel Skills website and highlights the security measures that we've implemented in order to safeguard the personal information of our members.

Casual Surfing

When you visit the Excel Skills website, we collect statistical information like your IP address, browser type, operating system and the pages that you accessed on our website. This is part of the standard operating procedures that are used by most websites and the information that is collected is aggregated in order to measure the number of visits, average time spent, pages viewed and other indicators that form part of our website visitor statistics. This information is used for the purpose of determining the use of our website, identifying any broken links or browser errors and to improve the content that is included on our website.

Personal Information

If you decide to purchase any of our templates or to register for a full or training membership, we require that you enter your personal information when completing the registration process. The personal information that you supply is used as follows:

  • Your e-mail address and the password that you specify are used as your login details,
  • The billing name, address, postal code, country and VAT number are included on your tax invoice,
  • Your contact telephone number is used only for support purposes, and
  • Your full names are included on your training certificate.

All the he personal information that you enter on the registration and payment pages of our website is encrypted when it is sent from the appropriate web page and stored in our database. This encryption is facilitated through a secure SSL certificate that is supplied by Thawte.

Payment Information

After entering your personal information, you are transferred to the payment pages of our website. When you select the card payment option, you are required to enter your card details on a secure card payment page. The information that you enter on this page is secured through SSL encryption and processed through a secure payment interface that is provided by iVeri, a South African company that specializes in acquiring card transactions in accordance with international online security standards. Note that the card details that you enter on our payment pages are not retained.

Cookies

When you access our website, we may place small data files called "cookies" on your computer. We send a "session cookie" to your computer as part of the shopping cart and member registration processes and when you log into the members section of our website. This type of cookie helps us to recognize you when you visit multiple pages on our website during the same session so that you don't need to supply your details on each page. Once you decide to log out of the members section of our website or when you simply close your internet browser window, this cookie expires and no longer has any effect. We also encode our cookies so that only we can interpret the information that is stored in them. You are free to decline our cookies if your browser permits you to do so, but this action may interfere with your use of our website.

Note that cookies are used by most websites in order to identify users and to customize the browsing experience of users. The use of cookies on our website does not differ in any way from the standard protocol that is used by most websites.

Protection of Personal Information

As we mentioned before, we use SSL encryption when the personal information that you enter on our website is transmitted to our web server. We also use the latest computer safeguarding technologies including firewalls and data encryption in order to protect the personal information that is stored on our web servers and we implement the highest standards of physical, electronic and procedural safeguards at the premises where our web servers are situated.

Use of Personal Information

Your personal information is only used for the purpose of registering for our services and receiving support when it is required. We will not share your personal information with third parties under any circumstances. We also therefore guarantee that you will not be contacted by any third parties as a result of registering for our services.

Communication with Members

We do not communicate with our members through regular newsletters and will not send you any unsolicited e-mails. The only correspondence that you will receive from us relates to important service or product announcements and support or information requests that are initiated by you. It is therefore your responsibility to visit our website during the course of your membership in order to check for updates, additional tutorials and additional templates that are added regularly to the members section of our website.

Changes to Personal Information

The only personal information that you may need to amend during the course of your membership is your password. You can change your password by logging into the members section of our web site and clicking the “Change Password” link. Registered e-mail addresses can only be amended by e-mailing us at support@excel-skills.com.